Exploración de las percepciones del empleo en la hostelería en el Algarve durante la COVID

un análisis de datos de tres-vías

Autores/as

DOI:

https://doi.org/10.7784/rbtur.v19.3052

Palabras clave:

Impactos de la COVID-19, Empleo en la hostelería, Organización empresarial, Resiliencia, COSTATIS

Resumen

La industria de Viajes y Turismo (T&T) es altamente sensible a eventos extremos como las pandemias (Price et al., 2022; OCDE, 2020). La pandemia de COVID-19 afectó gravemente el sector, provocando restricciones de movilidad y cierres (Chowdhury y Jomo, 2020). Sin embargo, también presentó oportunidades para la innovación (Price et al., 2022). El impacto económico en el PIB de Portugal fue significativo, con la contribución del sector de T&T disminuyendo del 17,1% en 2019 al 8,7% en 2020, recuperándose en los años posteriores (WTTC, 2022). Dada la dependencia del Algarve del turismo, este estudio resalta la necesidad de nuevas estrategias para superar los desafíos (EURES, 2022). Esta investigación tiene como objetivo analizar cómo los empleadores y empleados del sector de la  hostelería (hoteles y restaurantes) del Algarve (sur de Portugal) percibieron las medidas adoptadas por el gobierno portugués para  hacer frente a la crisis del COVID-19, utilizando un procedimiento estadístico multivariado de  Análisis de Tres-vías, concretamente el método COSTATIS, lo cual es considerado una versión más avanzada o especializada del STATIS, que ofrece mayor flexibilidad y precisión en el  tratamiento de relaciones complejas entre datos. El procedimiento estadístico respalda el análisis de 27 tipos de percepciones sobre la crisis pandémica, recogidas de encuestados distribuidos en cuatro categorías profesionales del sector de la hostelería (gerentes y empleados de restaurantes y hoteles). Las conclusiones indican que la pertenencia a una determinada categoría profesional dentro del sector tiende a influir en las ideas sobre la capacidad de afrontamiento y resiliencia frente a los desafíos organizacionales. Los miembros de diferentes categorías profesionales perciben la crisis de manera distinta, de acuerdo con su estatus y posición jerárquica en las organizaciones. Se debe prestar más atención a lo que los profesionales con menor estatus tienen que decir sobre el clima organizacional en caso de futuras crisis.

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Biografía del autor/a

Guilherme Castela, University of Algarve

Assistant professor at the Faculty of Economics at the University of Algarve (Portugal). PhD in Applied Multivariate Statistics (University of Salamanca), Advanced Studies in Multivariate Statistics (University of Salamanca), Advanced Studies in Economic and Business Sciences (University of Salamanca) and graduated in Economics (Autónoma University of Lisbon). Director of the MSC Program in Health Care Services Management, Faculty of Economics (University of Algarve). Current research interests includes data analysis, health management, management, economics and tourism. Collaborating member of the Research Centre for Tourism, Sustainability and Well-being (CINTURS). Contributions: Research design, Literature review, Data collection, Data analysis, Discussion.

Claudia Henriques, University of Algarve

Lecturer at the School of Management, Hospitality and Tourism (ESGHT), University of Algarve (Portugal). PhD in Economics (Tourism Planning and Management) (University of Algarve), Master in Social Policy and Economics (ISEG - Lisbon School of Economics & Management of Technical University of Lisbon) and graduated in Economics (ISEG - Technical University of Lisbon). Director of Hospitality and Management Master (ESGHT). Current research interests includes cultural tourism, tourism planning and management, tourism experiences, cultural economics. Researcher at the Research Center for Tourism, Sustainability and Well-being (CinTurs).  Contributions: Research design, Literature review, Data collection, Data analysis, Discussion.

Fatima Lampreia-Carvalho, University of Algarve

Political scientist (PhD- Univesity of Essex). Previously a Visiting Assistant Professor at the Faculty of Human and Social Sciences at the University of Algarve (UAlg) in 2020-2021, Lecturer in Political Theory the Federal Fluminense University (Rio de Janeiro), Lecturer in International Politics and Gender Studies at the University of Queensland, Lecturer in Sociology and Research Methods at the Australian Catholic University, and Senior Researcher at Ofqual (the independent qualifications regulator for England).  Participant member of Research Center for Tourism, Sustainability and Well-being (CinTurs). Author of several book chapters and articles on tourism studies and politics. Contributions: Concepção da pesquisa, Revisão da literatura, Coleta de dados, Análise de dados, Discussão.

Carlos Afonso, University of Algarve

Adjunct professor in the Computer Science Group at the University of the Algarve, School of Management, Hospitality and Tourism. Also, he is an integrated researcher at CiTUR - Centre for Tourism Research, Development and Innovation The teaching interests are information systems, e-business, hospitality management, information systems & technology applied to tourism. The research interests include pls-sem, information systems and technology adoption, e-government, hospitality management, and e-business. Contributions: Concepção da pesquisa, Revisão da literatura, Coleta de dados, Análise de dados, Discussão.

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Publicado

2025-06-22

Cómo citar

Castela, G., Henriques, C., Lampreia-Carvalho, F., & Afonso, C. M. (2025). Exploración de las percepciones del empleo en la hostelería en el Algarve durante la COVID: un análisis de datos de tres-vías. Revista Brasileira De Pesquisa Em Turismo, 19, 3052 . https://doi.org/10.7784/rbtur.v19.3052

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Vol. 19 (2025)

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Artículos - Gestión del Turismo

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Derechos de autor 2025 Guilherme Castela, Claudia Henriques, Fatima Lampreia-Carvalho, Carlos Miguel Afonso

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