Exploring hospitality employment perceptions in the Algarve during COVID
a three-way data analysis
DOI:
https://doi.org/10.7784/rbtur.v19.3052Keywords:
COVID-19 impacts, Hospitality employment, Business organisation, Resilience, COSTATISAbstract
The Travel and Tourism (T&T) industry is highly sensitive to extreme events like pandemics (Price et al., 2022; OECD, 2020). The COVID-19 pandemic severely disrupted the sector, leading to mobility restrictions and closures (Chowdhury and Jomo, 2020). However, it also presented opportunities for innovation (Price et al., 2022). The economic impact on Portugal's GDP was significant, with T&T's contribution dropping from 17.1% in 2019 to 8.7% in 2020 and recovering in subsequent years (WTTC, 2022). Given the Algarve's dependence on tourism, this study highlights the need for new strategies to overcome challenges (EURES, 2022). This research aims to analyse how Algarve's (South of Portugal) hospitality (hotels and restaurants) employers and employees perceived the Portuguese government's measures to address the COVID-19 crisis via a Three-Way Data Analysis multivariate statistical procedure, namely the COSTATIS method, which can be considered a more advanced or specialized version of STATIS, offering more flexibility and refinement in handling complex data relationships. The statistical procedure supports the assessment of 27 varieties of perceptions of the pandemic crisis that were collected from respondents distributed in four hospitality professional categories (restaurant and hotel managers and employees). The conclusions identify that association with a professional category in the hospitality industry tends to affect ideas regarding the potential for coping and resilience associated with organizational challenges. Members of the diverse professional categories think of the crisis in different ways due to their status and hierarchic position in business organisations. More attention should be given to what those professionals with lower status have to say about the organisational climate in the event of future crises.
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