Human resource strategies and organizational performance in the hotel sector: the role of organizational capabilities

Authors

  • Leilianne Michelle Trindade da Silva Barreto Universidade Federal do Rio Grande do Norte - UFRN, Natal, Brasil
  • Lindolfo Galvão de Albuquerque Universidade de São Paulo - USP, São Paulo, Brasil
  • Carlos Alberto Freire Medeiros Universidade Federal do Rio Grande do Norte - UFRN, Natal, Brasil

DOI:

https://doi.org/10.7784/rbtur.v8i2.727

Keywords:

Strategic Human Resource Management, Human Resource Strategies, Organizational Capabilities, Organizational Performance, Hotel Sector.

Abstract

The general objective of this research was to establish relationships among the settings of human resource strategies, organizational capabilities and organizational performance in the hotel sector. A descriptive and relational study, with a quantitative approach, was developed in hotels of the principal tourist destinations of four states in the Northeast Region of Brazil. The relationships discovered confirm the super positioning proposed by Cameron and Quinn (2006) between the human resource strategies of the Competing Values Model and the organizational capabilities of Ulrich’s (1998) Multiple Roles Model. Complementary analyses present testimony that hotels that are able to develop the four organizational capabilities in a equilibrated form, manage to reach higher performance.

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Author Biographies

Leilianne Michelle Trindade da Silva Barreto, Universidade Federal do Rio Grande do Norte - UFRN, Natal, Brasil

Professora Doutora do Departamento de Turismo da Universidade Federal do Rio Grande do Norte - UFRN

Lindolfo Galvão de Albuquerque, Universidade de São Paulo - USP, São Paulo, Brasil

Professor Titular da FEA/USP

Carlos Alberto Freire Medeiros, Universidade Federal do Rio Grande do Norte - UFRN, Natal, Brasil

Professor do Departamento de Administração da UFRN

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Published

2014-09-09

How to Cite

da Silva Barreto, L. M. T., Albuquerque, L. G. de, & Medeiros, C. A. F. (2014). Human resource strategies and organizational performance in the hotel sector: the role of organizational capabilities. Revista Brasileira De Pesquisa Em Turismo, 8(2), 340–360. https://doi.org/10.7784/rbtur.v8i2.727

Issue

Vol. 8 No. 2 (2014): May/August

Section

Articles

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