The process of outsourcing hotel services: Motivations and theoretical foundations

Authors

  • Kawana Harue Sato PUCPR
  • Tomas Sparano Martins PUCPR
  • Heitor Takashi Kato PUCPR
  • Roberta Rocha Rosa Martins PUCPR
  • Eduardo Damião da Silva PUCPR

DOI:

https://doi.org/10.7784/rbtur.v7i1.572

Keywords:

Outsourcing, Hotels, Process, Dynamic capabilities, Coespecialization.

Abstract

This study discusses the process of outsourcing in hotels. The aim of this study was to determine why the hotels outsource their services and activities, and how the outsourcing process occurs in hotels in Curitiba, in the perspective of dynamic capabilities. Specifically we took as basis the theoretical model of Teece (2007) of the microfoundations of dynamic capabilities, in which the author proposes that the exploitation of organizational boundaries and coespecialization are part of the dynamic capability of organizations. Regarding the analysis, we used the technique of analyzing the content of categorical six hotels. The results show that the decisions of outsourcing were primarily motivated by financial reasons, such as the possibility of reducing costs and improving performance financier. In relation to the outsourcing decision process, it was observed that formalized processes are adopted especially by hotels that belong to chains. Independent hotels adopt more informal processes in the outsourcing decision.

Downloads

Download data is not yet available.

Downloads

Published

2013-04-13

How to Cite

Sato, K. H., Martins, T. S., Kato, H. T., Martins, R. R. R., & da Silva, E. D. (2013). The process of outsourcing hotel services: Motivations and theoretical foundations. Revista Brasileira De Pesquisa Em Turismo, 7(1), 129–148. https://doi.org/10.7784/rbtur.v7i1.572

Issue

Vol. 7 No. 1 (2013): January/April

Section

Articles

License

Authors who publish with this journal agree to the following terms:

a. Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under the Creative Commons Attribution 4.0 International Public License (CC BY 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

b. Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

c. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).