THE LEARNING PROCESS OF THE USE OF TECHNOLOGIES AS PRACTICE: AN ETHNOMETHODOLOGICAL APPROACH IN TRAVEL AGENCIES

Authors

  • Marcelo de Souza Bispo Universidade Federal da Paraíba Centro de Ciências Sociais Aplicadas Departamento de Administração
  • Arilda Schmidt Godoy Universidade Presbiteriana Mackenzie Programa de Pós-graduação em Administração de Empresas - PPGA

DOI:

https://doi.org/10.7784/rbtur.v6i2.501

Keywords:

earning, Organizing, Technology as practice, Ethnomethodology, Travel agencies.

Abstract

Technology and the internet are transforming social relations and the way of working and organizing of organizations in different markets. In this way, travel agencies were also impacted by these changes and are facing a time of transition and rediscovery. This paper uses the Practice-based studies (Gherardi, 2006) and ethonomethodology (Garfinkel, 2006) to understand the impact of technology in this kind of organization through a qualitative empirical research. The aim of the paper is to comprehend the process of learning that permeates the use of information and communication technologies, particularly the internet, as work practice in a travel agency and how it can reassemble this kind of organization. As main findings, the paper discusses the use of information and communication technologies as practice and their impact in the learning, knowing and organizing processes inside three travel agencies of a Brazilian company.

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Author Biographies

Marcelo de Souza Bispo, Universidade Federal da Paraíba Centro de Ciências Sociais Aplicadas Departamento de Administração

Doutor em Administração pela Universidade Presbiteriana Mackenzie Bacharel em Turismo pela Universidade Metodista de São Paulo Professor Adjunto da Universidade Federal da Paraíba Centro de Ciências Sociais Aplicadas Departamento de Administração

Arilda Schmidt Godoy, Universidade Presbiteriana Mackenzie Programa de Pós-graduação em Administração de Empresas - PPGA

Doutora em Educação pela Universidade de São Paulo Professora do PPGA - Mackenzie Pesquisadora do Núcleo de Pesquisa e Formação em Administração - NUPES

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Published

2012-09-13

How to Cite

Bispo, M. de S., & Godoy, A. S. (2012). THE LEARNING PROCESS OF THE USE OF TECHNOLOGIES AS PRACTICE: AN ETHNOMETHODOLOGICAL APPROACH IN TRAVEL AGENCIES. Revista Brasileira De Pesquisa Em Turismo, 6(2), 160–180. https://doi.org/10.7784/rbtur.v6i2.501

Issue

Vol. 6 No. 2 (2012): May/August

Section

Articles

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