The role of utility and hedonic motivations in value creation and their relationship with AIRBNB experience
DOI:
https://doi.org/10.7784/rbtur.v14i3.1922Keywords:
Collaborative Consumption, Motivations, Value co-creation.Abstract
The article investigates the role of utilitarian and hedonic motivations in value co-creation and their relationship to consumption experience in a hosting service offered by a collaborative platform: AirBnb. Based on the literature on shared economy and collaborative consumption, hypotheses were formulated and a conceptual model proposed. A survey of 967 respondents was conducted and data analyzed using structural equation modeling technique. Results show that utilitarian motivations are not related to value co-creation and consumption experience, unlike hedonic ones that showed a positive association with both variables. Furthermore, findings show that value co-creation plays role as antecedent of consumption experience as a mediator variable in the relationship between hedonic motivations and consumption experience. This research brings important contributions to the area, since it empirically evidenciates that hedonic motivations are presente in collaborative consumption practices, more specifically in shared hosting services. In addition, it consubstanciates previous studies that recognize value co-creation as an important aspect in offering positive experiences in hospitality and tourism services.
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