Turismo, gestão do conhecimento e seus processos
uma revisão integrativa da literatura
DOI:
https://doi.org/10.7784/rbtur.v16.2368Palavras-chave:
Gestão do conhecimento, Turismo, Revisão integrativa, Compartilhamento de conhecimento, Conhecimento tácito.Resumo
Quando se trata de gestão do conhecimento (GC), uma das formas de classificá-la é por meio de seus processos. Quando o assunto é turismo, são os setores que revelam seu desenvolvimento prático. Nesta conjuntura, este artigo tem como objetivo analisar quais são os setores do turismo que estão considerando a GC em suas pesquisas, bem como quais processos de GC são mais utilizados nos estudos de turismo. Para tanto, esta pesquisa está apoiada em uma revisão integrativa da literatura e segue as diretrizes da recomendação PRISMA. Devido ao protocolo de pesquisa estabelecido e utilizando as bases de dados Scopus e Web of Science, obteve-se uma amostra inicial de 376 artigos, dos quais 107 atenderam aos critérios de elegibilidade. São resultados da pesquisa: (1) os setores mais representativos são o macro turismo e o segmento de serviços de hospedagem; (2) há uma ênfase nos processos de compartilhamento e transferência de conhecimento, que são preocupações da GC também em outras áreas; (3) as pesquisas destacam o conhecimento tácito, dada a sua complexidade de gestão e o diferencial competitivo que suporta; (4) as pesquisas sobre GC no turismo receberam críticas pela baixa qualidade, complexidade da linguagem científica, ou desconexão com o mercado.
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