Turismo, gestão do conhecimento e seus processos

uma revisão integrativa da literatura

Autores

DOI:

https://doi.org/10.7784/rbtur.v16.2368

Palavras-chave:

Gestão do conhecimento, Turismo, Revisão integrativa, Compartilhamento de conhecimento, Conhecimento tácito.

Resumo

Quando se trata de gestão do conhecimento (GC), uma das formas de classificá-la é por meio de seus processos. Quando o assunto é turismo, são os setores que revelam seu desenvolvimento prático. Nesta conjuntura, este artigo tem como objetivo analisar quais são os setores do turismo que estão considerando a GC em suas pesquisas, bem como quais processos de GC são mais utilizados nos estudos de turismo. Para tanto, esta pesquisa está apoiada em uma revisão integrativa da literatura e segue as diretrizes da recomendação PRISMA. Devido ao protocolo de pesquisa estabelecido e utilizando as bases de dados Scopus e Web of Science, obteve-se uma amostra inicial de 376 artigos, dos quais 107 atenderam aos critérios de elegibilidade. São resultados da pesquisa: (1) os setores mais representativos são o macro turismo e o segmento de serviços de hospedagem; (2) há uma ênfase nos processos de compartilhamento e transferência de conhecimento, que são preocupações da GC também em outras áreas; (3) as pesquisas destacam o conhecimento tácito, dada a sua complexidade de gestão e o diferencial competitivo que suporta; (4) as pesquisas sobre GC no turismo receberam críticas pela baixa qualidade, complexidade da linguagem científica, ou desconexão com o mercado.

Biografia do Autor

Marcelo Henrique Otowicz, Universidade Federal de Santa Catarina (UFSC), Florianópolis, SC, Brazil

Doctoral candidate and Master in Engineering and Knowledge Management (UFSC), and Graduated in Mechanical Engineering (URI Erechim). Member of the KnowTour research group - Knowledge Engineering in Smart Tourism Destinations. Develops research on smart tourism and smart tourism businesses.

Leonardo Lincoln Leite de Lacerda, Federal University of Santa Catarina (UFSC), Florianópolis, SC, Brazil.

Doctoral candidate in Engineering and Knowledge Management (UFSC), Master and Specialist in Leisure Studies (UFMG), and Graduated in Tourism (Unicentro Newton Paiva). Member of the KnowTour research group - Knowledge Engineering in Smart Tourism Destinations. Develops research on Knowledge Commons and Tourism Commons.

Luana Emmendoerfer, Federal University of Santa Catarina (UFSC), Florianópolis, SC, Brazil.

Doctoral candidate in Engineering and Knowledge Management (UFSC), Master in Territorial Planning and Social and Environmental Development (UDESC) and Specialist in Regional Development (UFPR), and Bachelor in Tourism and Hospitality (UNIVALI). Member of the KnowTour research group - Knowledge Engineering in Smart Tourism Destinations. Develops research on Knowledge Governance and Tourism Intelligence Systems.

Alexandre Augusto Biz, Federal University of Santa Catarina (UFSC), Florianópolis, SC, Brazil.

Professor of the Postgraduate Program in Engineering and Knowledge Management (UFSC), Post-Doctor of Business CNPq, Doctor in Engineering and Knowledge Management (UFSC), Master and Graduate in Tourism and Hospitality (UNIVALI). Leader of the KnowTour research group - Knowledge Engineering in Smart Tourism Destinations. Develops research on Smart Tourism Destinations, Engineering Applications and Knowledge Management for Tourism.

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Publicado

2021-11-17

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Artigos - Gestão do Turismo